
Luis Jose Lopez Plans
• Assigned to cover all Support Contracts for Accounts (Financial, Industry and Government sector) • Executive Contact and... | Madrid Area, Madrid Area, Spain
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Luis Jose Lopez Plans’s Emails lu****@hp****.com
Luis Jose Lopez Plans’s Phone Numbers No phone number available.
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Luis Jose Lopez Plans’s Location Madrid Area, Madrid Area, Spain
Luis Jose Lopez Plans’s Expertise • Assigned to cover all Support Contracts for Accounts (Financial, Industry and Government sector) • Executive Contact and Satisfaction Manager for all Delivery Services in the Account. • Service Quality management. • Develops and Nurtures Senior Management Relationships with Customer • Builds Trust and Strong Partnership with Customer • Understands Customer Needs, Contributes to Customer’s Strategic Growth Plans and Business Outcomes • Manage Escalations & Communications at Senior Management Level • Own Operational Measures and Key Performance Indicators • Become Extension of HPE Account Team in the customers • Ownership and Empowerment of full End-to-End Oversight of delivery services (Remote, Field, Parts, Documentation, reporting) • Technical support team leading • Proactive services management. Proactive Technical Services that Align with Customers Critical Success Factors • Financial management. Cost reduction and profit improvement. Provider negotiation and orders management. • HPE internal interlocution management: sales, pursuit and engagement, operations • Support contracts renewal involvement. Services Presales involvement.• Focused at the Engagement Level, ensuring that all Statement of Work Activities are Performed • Leads Customer Engagement to Ensure that it meets all Scope, Time, Budget, and Quality Expectations • Business Management: Project Financials including Business Impact, Provides Financial Forecasts to Management • Team Management: Manages Internal Project Delivery of Internal as well as External Resources • Manages Third Party Vendor efforts to Plan, Sell, and Implement Solutions for Statement of Work • Applies PMP Methodologies including Scheduling, Cost, Risk, and Scope • Single Point of Contact for assigned projects.
Luis Jose Lopez Plans’s Current Industry Hewlett Packard Enterprise
Luis
Jose Lopez Plans’s Prior Industry
Hewlett Packard Enterprise
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Work Experience

Hewlett Packard Enterprise
Account Delivery Manager (Gestor responsable de servicios de soporte Misión Crítica IT)
Sat Aug 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Hewlett Packard Enterprise
Project Manager
Mon Oct 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)